Shipping policy

Shipping Policy – Clean Otter

Thank you for shopping with Clean Otter. Below you will find the general terms regarding the shipment of your order.

⸻

Order Processing

• Once your order has been placed, it will be processed and forwarded to the brand or supplier for fulfilment.

• As Clean Otter works with multiple partner brands, processing and shipment timelines may vary depending on the specific brand, product availability, and shipping origin.

• You will be notified when your order has been shipped and provided with tracking information where available.

⸻

Shipping Times

• Delivery times vary depending on the brand, product, destination country, and the shipping service used.

• Estimated delivery timelines will be provided (where possible) at checkout or by email once your order has been processed.

• Please note: shipping delays may occasionally occur due to factors outside of our control (such as customs clearance, carrier delays, or high demand periods).

⸻

Shipping Costs

• Shipping rates are calculated and displayed at checkout based on your order details and delivery destination.

• In certain cases, products may ship separately from different brands or fulfilment locations.

⸻

Customs, Duties and Taxes

• For international orders outside of the European Union, customs duties, taxes, and import fees may apply.

• The customer is responsible for any additional fees charged by customs authorities.

• Clean Otter is not responsible for delays caused by customs procedures.

⸻

Incorrect Shipping Information

• Please ensure that all shipping details provided at checkout are accurate and complete.

• Clean Otter is not responsible for undeliverable packages due to incorrect or incomplete address information.

• Any additional shipping costs related to re-shipment will be at the customer’s expense.

⸻

Lost or Damaged Shipments

• If your order is lost or arrives damaged, please contact us immediately.

• For damaged items, photo evidence and original packaging may be required for resolution.

⸻

Partial Shipments

• As we work with multiple brands and fulfilment centres, items may be shipped separately.

• You may receive multiple tracking numbers if your order is fulfilled in multiple shipments.

⸻

Contact

For any shipping-related questions, please contact us via our Contact Page. We will respond within 1-3 business days.