Terms of service

OVERVIEW

This website is operated by Clean Otter. Throughout the site, the terms “we”, “us” and “our” refer to Clean Otter. Clean Otter offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

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SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given consent for any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any destructive code.

Any violation of these Terms will result in immediate termination of your access to the Services.

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SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks or technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission.

The headings used in this agreement are included for convenience only.

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SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or not current. The material is for general information only and should not be relied upon as the sole basis for decisions.

This site may contain historical information. Historical information is not current and provided for reference only. We may modify the contents of this site at any time but have no obligation to update any information.

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SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service or any part of it without notice.

We are not liable for any modification, price change, suspension, or discontinuance of the Service.

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SECTION 5 - PRODUCTS OR SERVICES

Certain products may be available exclusively online through the website and may have limited quantities.

Returns or exchanges are only accepted in accordance with our Return Policy [LINK TO RETURN POLICY]. Due to the nature of beauty, personal care, skincare, and fragrance products, returns are generally not accepted unless a product arrives defective, damaged, or incorrect. Unsealed or opened personal care products are strictly non-returnable for hygiene reasons.

We make every effort to display the colours and images of our products accurately but cannot guarantee how they will appear on your device.

We reserve the right to limit sales by person, region, or jurisdiction, and may limit quantities per order at our discretion. All product descriptions and pricing may change at any time without notice.

We do not guarantee that products, Services, or information will meet your expectations.

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SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, household, or order. In such cases, we may notify you using the information provided at checkout.

You agree to provide current, complete, and accurate purchase and account information for all purchases and to promptly update your information.

For more information, please review our Return Policy [LINK TO RETURN POLICY].

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SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools, which we do not monitor or control. Use of these tools is entirely at your own risk. We may offer new Services or features, which will also be subject to these Terms.

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SECTION 8 - THIRD-PARTY LINKS

Certain content or Services may include third-party materials. We are not responsible for evaluating third-party websites, products, or services and accept no liability for third-party transactions.

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SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

By submitting comments, you grant us permission to use them without restriction. We are not obligated to maintain comments in confidence, pay compensation, or respond.

We may monitor and remove content we find unlawful, offensive, or otherwise objectionable.

You agree not to violate third-party rights and not to post unlawful or harmful material.

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SECTION 10 - PERSONAL INFORMATION

Submission of personal information is governed by our Privacy Policy [LINK TO PRIVACY POLICY].

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SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, the site may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any such errors without prior notice.

We are not obligated to update information unless required by law.

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SECTION 12 - PROHIBITED USES

You are prohibited from using the site for any unlawful purposes, violating laws or third-party rights, transmitting viruses, collecting personal information without consent, or interfering with the site’s security features. Violation may result in termination of your access.

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SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Your use of the Service is at your sole risk. All Services and products are provided “as is” without warranties of any kind. Clean Otter and its affiliates shall not be liable for any damages arising from the use of the Service.

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SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold Clean Otter harmless from any claim arising out of your violation of these Terms.

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SECTION 15 - SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force.

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SECTION 16 - TERMINATION

These Terms are effective unless terminated by you or us. We may terminate access if we believe you have violated these Terms.

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SECTION 17 - ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Clean Otter, superseding prior agreements.

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SECTION 18 - GOVERNING LAW

These Terms shall be governed by the laws of Belgium.

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SECTION 19 - CHANGES TO TERMS OF SERVICE

We may update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

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SECTION 20 - CONTACT INFORMATION

For any questions relating to these Terms, please refer to our contact details on our Contact Page.