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Clean Otter offers a carefully selected range of products from premium beauty, skincare, and fragrance brands. However, every individual may react differently to certain ingredients. We recommend that you always review the product ingredient list carefully before purchasing. If you have sensitivities, allergies, or specific concerns, we advise consulting a healthcare or skincare professional before use

At Clean Otter, we work directly with our brand partners and authorised distributors to make sure every product is fresh, properly stored, and shipped with care — exactly as the brand intends

Every brand in the Clean Otter portfolio is carefully selected for being natural, bio-based, safe for your skin, and kind to the environment. Our team rigorously reviews each formulation and certification before a brand joins our portfolio. Many of our partners also offer vegan, cruelty-free, or organic options. Full product details can be found on each product page, and our team is always available for any questions before you place your order

Since Clean Otter works with multiple brands and fulfilment locations, your order may be shipped directly from the brand or our distribution partners or from our warehouse. In some cases, your order may arrive in separate packages. Tracking details will be provided for each shipment once dispatched. .

You may return your product within 30 days, provided it is unopened and in its original packaging. For hygiene and safety reasons, returns are only accepted under limited conditions (e.g., if a product arrives damaged, defective, or incorrect). All returns must be pre-approved — please review our full Return Policy for details

You can absolutely place orders containing products from multiple brands. Depending on brand warehouse locations, your items may ship separately, but you will always receive full tracking information for each shipment.

Once an order is placed, it is automatically sent for processing to the brand or supplier. We are always in close communication with our partner brands and will do our best to support cancellations or changes whenever possible. However, if the order has already been passed to a distributor, it may unfortunately be too late. Please double-check your order before completing checkout, and if you experience an issue, contact us right away so we can assist

For any order, shipping, or product-related questions, please contact us via our Contact Page. Our customer care team will respond within 1-3 business days.